Return and Refund Policy
At Portable Radio Solution, customer satisfaction is our priority. We are committed to providing a transparent, reliable, and hassle-free shopping experience. If you are not completely satisfied with your purchase, we offer a 30-day Refund and Returns Policy from the date your order is delivered, allowing you sufficient time to inspect your items.
Returns
To be eligible for a return, your item must meet the following conditions:
Item Condition
The product must be returned in good condition, showing no signs of misuse, abuse, or damage beyond normal inspection. Items should be suitable for resale.
Original Packaging
Whenever possible, please return the item in its original packaging, including all manuals, accessories, cables, and other components that were included with your purchase.
Proof of Purchase
A valid receipt, order confirmation, or other proof of purchase is required to process all returns.
Important Information
Returns should not be sent directly to the manufacturer.
Returns requested more than 30 days after delivery may not qualify for a full refund or exchange.
Certain products may be subject to special return conditions or restocking requirements. Any product-specific restrictions will be clearly noted on the product page.
Refunds
Once your returned item has been received, our team will inspect it to verify that it meets our return requirements.
After the inspection, you will receive an email confirming whether your refund has been approved or declined.
If your refund is approved:
Your refund will be issued to your original payment method within three (3) business days after approval.
Refunds cover the purchase price of the returned item(s) only. Original shipping charges are non-refundable unless the return is due to our error.
Depending on your bank or credit card provider, it may take several additional business days for the refund to appear on your account.
Return Shipping
Customers are responsible for return shipping costs unless:
The item arrived damaged.
You received the wrong item.
The product has a verified manufacturing defect.
Return shipping charges are non-refundable.
To help ensure your return arrives safely, we recommend:
Using a shipping service that provides tracking information.
Purchasing shipping insurance for higher-value items.
Carefully packaging the item to prevent damage during transit.
Please include all original accessories, manuals, and documentation with your return to help avoid processing delays.
Exchanges
If you would like to exchange a product for a different model, variation, or replacement, please contact our Customer Support Team before returning your item. We will provide instructions to ensure your exchange is processed as quickly and efficiently as possible.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible after delivery. We will review the issue and work quickly to provide an appropriate resolution, which may include a replacement, exchange, or refund.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, our Customer Support Team is happy to help.
Email: Sales@portableradiossolution.com
Phone: +1 (757) 478-6834
WhatsApp: +1 (757) 478-6834
Please have your order number available when contacting us so we can assist you more efficiently.
Agreement
By placing an order with Portable Radio Solution, you acknowledge and agree to the terms outlined in this Refund & Returns Policy. We are committed to providing dependable products, transparent policies, and exceptional customer service, giving you confidence with every purchase.